CAREERS
Careers and Opportunities
At UltioTech, we believe that our people’s creativity and dedication are the catalysts for our continued success. We trust in the power of our talented team, recognising them as the core of our innovation. Here, we foster a culture of growth, fulfillment, and personal development, where each individual has the opportunity to thrive and reach their full potential.
Join Us Now!
If you are an out-of-the-box thinker, ambitious, energetic, and passionate about technology with a strong desire to continuously push the limits, explore the opportunities we have waiting for you!
Service Support Management (SSM) Engineer
Responsibilities
- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
Requirements
- IT diploma/degree or related with 2 year’s experience
- Customer service mentality
- Strong organizational and time management skills
- Reliable
- Solid understading of computers, networks and software
- Ability and willingness to work overtime when needed
- Ability and willingness to work in a high-pressure environment
Call Centre Agent
Responsibilities
- Provide 1st level Service Desk incident management and case handling through to successful resolution on in-scope products, services and processes for supported customer
- Remotely troubleshoot customer problems
- Apply solutions to customer problems through phone and email
- Recognize and take action when escalation and de-escalation is required for critical and urgent cases and follow designated customer procedures
- Remotely train customers according to technical release and security standards
- Assist the enrichment of knowledge base by providing Manager feedback on frequently asked questions and resolutions from customers
- Provide 1st level Service Desk incident management and case handling through to successful resolution on in-scope products, services and processes for supported customer
Requirements
- With at least Diploma holder or equivalent
- The candidate will be part of the global helpdesk team (level 1); responsible for providing technical support over phone, email and remote support to customers. The technical problems are related to mobile and PC hardware, software and networks
- Well verse in English and Bahasa Malaysia
- Fresh graduates are also encouraged to apply
- Must be a team player.
Senior Engineer
Responsibilities
- A senior role that utilizes professional training skills in delivering and disseminating information on company product functionalities and service offerings effectively to internal staff and external client(s)
- Gain deep familiarity and understanding of the product functionalities and service offerings to address any client enquiry
- Design effective training and test materials and other documents such as presentation slides, videos, handouts, quick guide, exercises, assessments and feedback for training on the products and services
- Conduct training and testing such as in nationwide classroom manner, on-site and online training
- Conduct internal training and testing for clients and staff on our products and services
- Consistently update Knowledge Base system and train the staff on how to use the system effectively
- Conduct periodic assessment and performance metrics on the effectiveness of training(s) conducted and knowledge gaps with clients and staff
- Collaborate with subject matter experts and department heads to ensure training content is accurate and relevant
- Maintain training records and prepare reports on training activities and outcomes
- Stay current on industry trends, training methodologies, and best practices
Requirements
- At least a Bachelor's Degree in Computer Science/ Information Technology or equivalent
- At least 3 years of working experience in technical training and development
- Relevant professional skills and/or certificates in training
- Experience in building online help module is desirable
- Excellent communication (verbal and written) and interpersonal skills
- Excellent presentation and public speaking skills
- Diplomatic and tactful, able to adapt to different training styles and environments
- Able to effectively use Microsoft Office (Word, Powerpoint) to create training and test materials and other related documents
- Ability to work productively in a team and independently as required
- Good command of English and Bahasa Malaysia
- Must possess own transport and willing to travel
Hit Us Up with Your CV and Join the UltioTech Revolution
Be part of UltioTech family!
Kickstart your career with a team that’s redefining the future of technology and explore your opportunities to grow, innovate, and make a lasting impact. Apply today and be part of something extraordinary!
Kickstart your career with us,
and unlock your full potential with opportunities to grow and lead in a rapidly evolving industry!
